Warranty and Returns
Digital Product
Digital products are delivered electronically and cannot be physically returned. Refunds are generally not available once the digital file, download link, or customer account access has been delivered. Exceptions may apply for duplicate payment, failed delivery caused by our system, wrong digital product delivered, or a product materially different from the description.
Physical Product
30-Day Return Guarantee
If you are not satisfied with your order for any reason, please contact our customer service at support@aureviacreativehouse.com within 30 days of receiving the product to request a return. Our customer service team will provide you with the return address. All return shipping costs are the responsibility of the customer.
Note: Due to external factors such as device and display brightness, product images may differ slightly from the actual product.
Get a Solution
Steps to contact us
Please email us at support@aureviacreativehouse.com describing the problem in detail, and include:
- Reason for the return
- Order number
- Product SKU number
For defective, incorrect, or “not as described” items, please attach a clear photo or video of the problem. Please keep image/video files below 2MB.
Our solutions
- aureviacreativehouse.com responsibility
If aureviacreativehouse.com is responsible for the issue, we will authorize a return to our warehouse for a refund and/or exchange. Once we receive the returned item, we will offer compensation or resend a replacement at no cost to you.
- Customer responsibility
If the return is due to the customer ordering the wrong size/product or the customer simply wishes to exchange the item, we can authorize a return. The customer is responsible for shipping charges for the exchange. We will refund the original cost of the product upon receipt of the returned item. All original shipping charges are non-refundable.
Warranty Notes
Our warranty does not apply to the following categories: contact lenses, swimwear, lingerie, earrings, clearance items, or any discounted items — unless aureviacreativehouse.com has made a mistake. If aureviacreativehouse.com has made an error, we will always resolve the issue to your satisfaction.
All returned items must be in new condition: unused/unworn, unwashed, with all original tags and original packaging intact.
Compensation & Processing Period
For returned or exchange items, we need 3–6 business days after receiving your item(s) to process the solution.
After this processing period, the reimbursement times are as follows:
- Refunds to PayPal account: up to 48 hours
- Credit card refunds: between 7 and 14 business days
- Wallet refunds: up to 24 hours
Shipping Costs for Returns
If the return is caused by the consumer (wrong size, change of mind, etc.), the consumer is responsible for the return shipping costs. Specific charges depend on the delivery company you choose. If the return is due to aureviacreativehouse.com’ error (damaged or incorrect goods), the consumer is not obliged to bear the shipping costs. There are no restocking fees for returning a product.
Contact
If you have any questions or need assistance, feel free to email us at support@aureviacreativehouse.com. aureviacreativehouse.com is at your service.