Digital Goods Policy

1. Nature of Digital Goods

• All digital goods provided by our store (including but not limited to license keys, software, online courses, and downloadable files) are non-tangible and non-returnable once delivered.
• Delivery is made via the email address provided at checkout or through the customer’s account on our platform.

2. Delivery Timeline

• Upon successful payment, digital goods are normally delivered within 1 hour.
• Customers are responsible for checking their inbox, spam/junk folders, and logging in to their account to access the product.

3. Refund & Return Policy

• Due to the non-revocable nature of digital goods, we do not accept refunds or returns once the product has been delivered.
• Exceptions apply only in the following cases:
  • Duplicate payment.
  • Technical errors on our side preventing product delivery.

4. Warranty & Support

• If a digital product (e.g., license key) does not work, the customer must provide proof of issue (e.g., screenshot, video) and contact us within 7 days from delivery.
• After verification, a replacement will be provided if the claim is valid.

5. Customer Responsibilities

• Customers must ensure that they provide a valid and accessible email address at checkout.
• Customers are responsible for maintaining the confidentiality of their purchase and must not resell, share, or misuse the product.

6. Agreement Upon Purchase

By completing a purchase, customers acknowledge and agree to this Digital Goods Policy.